Consumer Perceptions of the Energy Market Q2 2019
Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support...
View ArticleConsumer Perceptions of the Energy Market Q3 2019
Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support...
View ArticleConsumer Survey 2019
Since 2014, Ofgem has undertaken an annual survey to monitor domestic energy consumers’ engagement in the energy market. This presentation summarises the results from the 2019 survey.In 2019 the survey...
View ArticleConsumer Perceptions of the Energy Market Q4 2019
Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support...
View ArticleConsumer Perceptions of the Energy Market – January 2020
Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support...
View ArticleConsumers’ Experiences with Energy During the Covid-19 Pandemic – Summary of...
In April 2020 Ofgem started measuring the impacts of Covid-19 social distancing on domestic energy consumption, financial wellbeing and the concerns of energy consumers around managing bills. This...
View ArticleConsumer Perceptions of the Energy Market – April 2020
Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support...
View ArticleConsumers' experiences with energy during the Covid-19 Pandemic -...
In April 2020, Ofgem started measuring the impacts of Covid-19 social distancing on domestic energy consumption, financial wellbeing and the concerns of energy consumers around managing bills. This...
View ArticleConsumer Perceptions of the Energy Market – Q3 2020
Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support...
View ArticleConsumer Perceptions of the Energy Market – Q4 2020
Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support...
View ArticleConsumer Survey 2020: Update on Consumer Engagement with Energy
Since 2014, Ofgem has undertaken an annual survey to monitor domestic energy consumers’ engagement in the energy market. This report summarises the results from the 2020 survey relating to comparing...
View ArticleConsumer Survey 2020 - Decarbonisation Insights
Measuring consumer attitudes to decarbonisation and future energy solutionsAchieving net zero greenhouse gas emissions by 2050 will require wide-scale behaviour change in multiple areas including...
View ArticleConsumer Perceptions of the Energy Market – Q1 2021
Ofgem in conjunction with Citizens Advice uses a regular survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support its...
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